FAQs

 

 

WHAT PAYMENT METHODS DO YOU ACCEPT? 

We currently accept Cash On Delivery and are working hard to accept credit card payments securely and safely. 

HOW LONG DOES MY ORDER TAKE TO DELIVER? 

This normally depends upon the item and the artists. We aim to deliver our bespoke artisanal product within 72 hours of delivery and will inform you if a particular item is going to take longer to produce and reach you. 

DO YOU DELIVER ANYWHERE IN THE UAE? 

Yes we do! 

DO YOU DELIVER ANYWHERE IN THE WORLD?

Yes we do but please note, delivery will take longer and cost you a more depending on the country of destination. 

DO YOU TAKE GIFT REQUESTS? 

Yes we do, You can message us directly if any product is intended as a gift. We can include special messages and take off any invoicing. Please email lucy@arte-experience.com for any special instructions for your order. 

WHAT ARE YOUR RETURNS POLICY? 

We accept returns within 24 hours of delivery in the UAE only. The returned item must be in it's packaging, in perfect condition. Our aim is to confirm the refund to you within 72 hours. 

HOW DO I KNOW MY GIFT IS AUTHENTIC? 

Each item is accompanied by a special certificate of authentication by the Artist themselves.